GENERAL INFORMATION

Before we publish them in our web www.agrilife.com,  we personally visited and selected all our properties.

Those “holiday homes” are normally equipped for the needs of a brief stay; they are different each other for their position, furniture and services; we offer both simple houses and more elegant houses.

All the kitchens and kitchen corners have a  gas stove top  (it is indicated if there are electric tops), a sink and a fridge.

In the internal description of the house is indicated  when there are : washing machine, dishwasher,  freezer, oven, microwave oven, tv, satellite tv, dvd, stereo hi/fi.

Small household appliances are not indicated and they are present in the house according to the owner’s decision.

 

SWIMMING-POOL

In the general description of the house are indicated the sizes of the pools, the depht, the water treatment (with clorus or salt)  and the periods  they are open.

The use of the pool in different periods must be requested by the client  before the booking confirmation: the difference in price must be  also agreed with Agrilife.

The owner or another person  will clean the pool: on arrival the client will be informed about the times and days of this service.

Persons not authorized  and pets cannot use the pools.

 

GARDEN

All the properties are prepared  before  the beginning of the season but the gardens need to be cared during all the year.

The owner or another person have free entrance to the property to do gardening also during the client’s stay. On arrival the client will be informed about the times and days of this service.

 

LINEN

Each property is equipped with bed linen, bath linen (3 towels per person) and kitchen linen.

The linen change is done on Saturday, generally in the morning.

The owners don’t change the beds: they only give the clients the clean linen and take away the used linen.

It is specified in the general description of the property if there are pool towels, if they are included in the price or if they have to be paid locally.

 

BED SIZES

DOUBLE BEDROOM   means a bedroom with a double bed  170-190 cm. wide.

TWIN BEDDED ROOM means a bedroom with two single beds each 80-90 cm. wide.

It is indicated in the description when beds cannot be joined.

FRENCH BED means a single bed 120-140  wide.

 

COT / BABYBED / HIGHCHAIR

It is indicated in the description if in the property there are a cot, a babybed or and  an highchair.

Clients have to require them at the time of the booking confirmation.

 

ELECTRICITY

In Italy  the voltage for electric appliances is 220volts and the price  for energy is higher than in other countries.

In those properties where elecricity has to be paid locally, we suggest the clients to check the counters and their consumptions during their stay.

According to the electric system of some properties it is not possible to use at the same time more than one electrical appliance (oven + dishwasher...) because the emergency supply of electricity will stop.

 

WATER

The use of the water is included in the price.

On summer in Italy there are high temperatures: for this reason it is possible that the water supply will be interrupted  from the water companies for some hours both during day and night.

Many properties have water deposits or private wells: we please the clients anyway to use the water carefully to avoid problems during the stay.

 

HEATING AND FIREWOOD

The wood both for fireplace and barbecue must be paid locally and according to use.

The heating is not included in the price. Normally there is a counter to check the consumption; but in some properties there is a daily price for heating already established.

Please note that in Italy the use of the heating  is regulated  by the law and permitted from the local Authority only in some periods (generally from mid October to the end of April).

 

BARBECUE

In most of the properties it is possible to use a barbecue: it can be of different sizes,  built in a special place or to be moved. Agrilife indicates only if in the property there is a barbecue.

The small pieces of charcoals are not in the house: clients have to buy them at the supermarket.

For emergency reasons, in some periods of the summer particularly hot and dry,  it is possible that the use of the barbecue will be forbidden by the local Authority. In this case clients will be informed soon by the owners and they cannot use the barbecue.

If clients use the barbecue when it is forbidden, then they have to pay a penalty in case of a control from the local Authority.

Agrilife or the owners are not responsible and clients cannot ask a reimboursement for this reason.

 

AIR CONDITIONING AND MOSQUITOS NETS

It is indicated in the description if the house has an air conditioning system  and mosquito nets.

 

CLEANING

On arrival clients will find all the properties completely cleaned and ordered.

In some properties clients have to pay locally the final cleaning, sometimes with a minimum amount: those amounts will be deducted from the refundable deposit.

Extra cleaning during the week, laundry  and ironing services must be requested, if available,  before the booking confirmation: clients have to agree the prices  with Agrilife and then  will pay them locally.

 

RUBBISH

Any rubbish can be leaved in the houses or in the gardens during the stay and on departure.

On arrival theowners will show the clients where they have to put the rubbish.

 

PETS

When nothing  is written in the description about  pets, it means that they are accepted in the property.

It is clearly indicated if pets are not allowed, if only small pets are allowed, if pets are allowed only on request.

In those properties that accept pets an obligatory extra cleaning for pets of euro 18,00 to be paid locally is requested.

At the time of the booking confirmation the client has to specify the size and the number of  the pets.

It is forbidden the entrance of any pet in the pools.

Pets cannot sleep and seat on/in  beds, sofas and chairs.

 

COUNTRYSIDE NOISES

To book a holiday house in the countryside, far from the towns and the traffic doesn’t mean to have the guarantee of the total silence.

Most of our properties are near small villages or cultivated fields: it is possible that from the rented property clients can hear the noises connected with the country activities or the animals that live in the farms nearby.

Also the bells of the churches in the villages may ring in different times. In our descriptions we indicate the churches with a belfry  only if they are attached or at a few meters from the house we rent.

 

ACCESS ROADS

Most of our properties in Umbria are reachable by  not asphalted  country roads, whose conditions can vary in case of a lot of rain or when country track pass on them

In the general description of the house it is indicated if the country road to reach the house has particular characteristics and how long they are.

Most of the roads that conduct to the properties are public roads, so the owners grant a good maintenance of the conditions of the roads only inside their property.

Agrilife is not responsable for any damage caused to clients and cars from countryroads.

 

INTERNET USE

Some properties have internet connection, sometimes included in the rate or to be paid locally.

In both cases speed cannot be guaranteed and if clients need a fast internet connection to work

during their holidays, we suggest them to reach a professional internet point.

Usually internet connection is fast enough for checking mails, whatsapp use or searcing in internet

but not for watching online programs, videos or navigation on demand with payment.

In case of problems with internet connection, clients have to inform soon the owner.

It is not possible to complaint about internet connection on departure.

All adults are personally responsible for a proper use of internet service (and also for all the children under 18 years old using it) and cannot enter childabuse, lottery, terrorism and dangerous websites in general.

 

MAPS AND SATELLITE SYSTEMS

To help the clients to easily find the house they have rented, Agrilife gives them a detailed written map that clients have to follow very well; on this map it is indicated the  Agrilife mobile number for emergency calls  (available from April to October only on Saturday 9.00-12.00 and 15.00-20.00).

If clients would like to use satellitar systems to find the property,  it is easy they will loose the way because those systems sometimes don’t find small villages and country roads.

In this case  Agrilife will not grant the assistance to reach the properties.

 

SPECIAL OFFERS

In the general description of the house, it is specified if there is a special offer price, in which period it is valid, the maximum number of persons that can stay in the house with the offer price and if the house can be partially or totally used.

Extra costs to be paid locally are indicated in each offer. Heating is not included in the rates.

 

LAST MINUTE

Last minute rates are valid only from the date of their publication and only for the periods still available.

They cannot be added to periods already booked and cannot be joined to other special offer rates and discounts.

Extra costs to be paid locally are indicated in each last minute rate. Heating is not included in the rates.

 

SHORT BREAKS

Short break rates are valid only from the date of their publication and only for the period indicated in each offer.

They cannot be added to periods already booked and cannot be joined to other special offer rates or discounts.

Extra costs to be paid locally are indicated in each offer. Heating is not included.

 

CITY TAX

Italian law give to local Comuni the possibility to ask the tourists to pay locally a city tax.

At the moment not all the towns apply this tax and those who apply it have different amounts according to the type of accommodation.

We suggest to our clients to verify this information in Intenet websites of the town where they will stay.